Shipping policy

NIYO JEWELLE

SHIPPING & DELIVERY POLICY

Last Updated: 12 October 2026

This Shipping & Delivery Policy explains how orders placed through Niyo Jewelle are processed, packed, dispatched, tracked, and delivered within India.

Niyo Jewelle is the customer-facing trade/brand name of Niyo Jewell.

For shipping and logistics management, Niyo Jewelle may use Shiprocket as its shipping aggregation and logistics management platform. Shiprocket may facilitate shipment booking, courier allocation, tracking, shipping management, and related logistics services through one or more third-party courier and delivery partners.

1. SHIPPING PARTNER & LOGISTICS PLATFORM

Niyo Jewelle uses Shiprocket as its shipping aggregator/platform for managing eligible shipments.

Depending on the destination, serviceability, package characteristics, delivery requirements, and other operational factors, Shiprocket may allocate the shipment to an appropriate courier or logistics partner.

The actual physical transportation and delivery of a parcel may therefore be performed by a third-party courier/logistics company selected through the shipping platform.

The courier assigned to a particular order may vary from one shipment to another.

Customers may receive shipping notifications and tracking information identifying the relevant courier or logistics provider.

2. SHIPPING WITHIN INDIA

Niyo Jewelle currently intends to provide shipping services to serviceable locations within India.

Delivery availability depends on:

Delivery pincode
Courier serviceability
Shipping restrictions
Product characteristics
Weather and operational conditions
Local delivery conditions
Security restrictions
Other circumstances affecting logistics operations

Certain remote, restricted, or non-serviceable locations may not be eligible for delivery.

If a customer's address is not serviceable, Niyo Jewelle may contact the customer to request an alternative address or provide an appropriate order resolution.

3. ORDER PROCESSING

Orders are normally processed after successful order placement and payment verification.

Order processing may include:

Order verification
Payment confirmation
Product availability confirmation
Jewellery quality and product verification
Invoice generation
Product packaging
Shipment creation through Shiprocket
Courier allocation
Dispatch
Tracking activation
Delivery

Orders may require additional verification where necessary, particularly for high-value jewellery orders or orders that trigger fraud/security checks.

4. PROCESSING TIME

Orders are generally prepared for dispatch within 1–3 business days after successful payment and order verification.

Additional processing time may apply to:

Made-to-order jewellery
Customized jewellery
Personalized jewellery
Engraved products
Resized products
Products requiring special certification or documentation
High-value orders requiring additional verification
Orders affected by holidays or operational circumstances

The estimated processing time displayed on the product page, checkout page, order confirmation, or communication with the customer may supersede the general processing period stated above.

5. DELIVERY TIME

After dispatch, delivery generally depends on the destination and courier service selected or allocated through Shiprocket.

Estimated delivery timelines may vary depending on:

Destination
Pincode
Courier partner
Shipping service
Weather
Public holidays
Operational delays
Local restrictions
Unforeseen events

Any delivery timeline displayed on the website is an estimated timeline and not an absolute guarantee, unless expressly stated otherwise.

Delays caused by circumstances outside Niyo Jewelle's reasonable control may occur.

6. SHIPPING CHARGES

Shipping charges, where applicable, will be displayed during checkout or communicated to the customer before order confirmation.

Shipping charges may vary depending on:

Order value
Package weight
Destination
Delivery service
Courier availability
Promotional offers
Other applicable shipping conditions

Where Niyo Jewelle offers free shipping, the applicable terms of the offer will be displayed on the website or checkout page.

7. HIGH-VALUE JEWELLERY SHIPMENTS

Because Niyo Jewelle deals in jewellery and potentially high-value products, additional security measures may be applied to certain shipments.

Depending on the order, Niyo Jewelle may require:

Additional order verification
Customer identity confirmation
Address confirmation
OTP verification
Delivery confirmation
Signature or acknowledgement
Additional delivery instructions
Other reasonable security measures

Niyo Jewelle may delay dispatch or contact the customer for verification where necessary to protect the customer and the business from fraud or unauthorized transactions.

8. SECURE PACKAGING

Niyo Jewelle takes reasonable measures to package jewellery securely before dispatch.

Depending on the product, packaging may include:

Jewellery packaging
Product identification
Invoice
Applicable certificates or documentation
Protective packaging
Tamper-evident or security packaging where appropriate
Outer shipping packaging

Customers should retain the packaging and documentation until the product has been inspected and the applicable return period has expired.

9. SHIPMENT TRACKING

Once an order has been dispatched, customers may receive tracking information through email, SMS, WhatsApp, or other available communication channels.

Tracking information may also be available through the order page or customer account where supported.

The tracking information may identify:

Shipment status
Courier/logistics partner
Tracking number/AWB
Dispatch information
Delivery attempts
Estimated delivery information

Tracking information is provided by the relevant logistics systems and may occasionally take time to update.

10. DELIVERY ATTEMPTS

The courier partner may make one or more delivery attempts depending on its operational procedures.

A delivery attempt may fail because of:

Customer not being available
Incorrect or incomplete address
Incorrect phone number
Customer refusing delivery
Security restrictions
Inability to contact the recipient
Pincode/serviceability issues
Other logistical circumstances

Customers should ensure that the delivery address and contact information supplied at checkout are accurate and accessible.

11. DELIVERY ADDRESS

Customers are responsible for providing complete and accurate delivery information.

This may include:

Full name
Complete address
House/shop/flat number
Landmark
City
State
Pincode
Active mobile number
Email address where applicable

Niyo Jewelle is not responsible for delivery failure caused by an incorrect, incomplete, or inaccurate address supplied by the customer.

If an address correction is requested after dispatch, Niyo Jewelle may not be able to guarantee that the change can be made.

Any additional cost arising from an address correction, re-routing, or re-shipment may be payable by the customer where applicable and where communicated in advance.

12. CASH ON DELIVERY (COD)

Where Cash on Delivery is available, it will be offered only for eligible products, locations, and orders.

COD availability may depend on:

Delivery pincode
Order value
Customer/order verification
Courier availability
Product category
Fraud-prevention controls
Other operational restrictions

Niyo Jewelle may restrict or disable COD for certain high-value, customized, or otherwise restricted orders.

13. INSPECTION AT DELIVERY

Customers are strongly advised to inspect the outer package at the time of delivery.

For jewellery and high-value products, customers should preferably record a continuous unboxing video showing:

The sealed outer package
Shipping label
Condition of the package
Opening of the package
Product and accompanying documentation

The unboxing video may be requested during an investigation concerning damage, shortage, wrong product, tampering, or other delivery-related issues.

If the package appears visibly damaged, opened, tampered with, or materially compromised, the customer should:

Photograph the package before opening it, where possible
Record the condition of the package
Contact Niyo Jewelle immediately
Retain all packaging materials
Follow the instructions provided by customer support

14. DAMAGED, TAMPERED OR WRONG DELIVERY

If a customer receives:

A damaged product
A visibly tampered package
A wrong product
A missing item
A materially incomplete shipment

the customer should contact Niyo Jewelle at:

support@niyojewelle.com

Preferably report the issue within 48 hours of delivery.

The customer may be required to provide:

Order number
Delivery date
Photographs
Unboxing video
Package photographs
Shipping label photographs
Product photographs
Other information reasonably required for investigation

Niyo Jewelle may investigate the matter with the relevant logistics provider and other service providers before determining the appropriate resolution.

15. LOST OR DELAYED SHIPMENTS

If a shipment appears to be lost, substantially delayed, or incorrectly delivered, Niyo Jewelle may initiate an investigation with the relevant logistics provider through its shipping/logistics systems.

Customers should contact:

support@niyojewelle.com

with their order number and tracking information.

Niyo Jewelle will take reasonable steps to coordinate with the applicable logistics provider and determine the appropriate resolution.

16. RETURN TO ORIGIN (RTO)

A shipment may be returned to Niyo Jewelle if delivery cannot be completed.

Possible reasons include:

Customer refusal
Incorrect address
Incomplete address
Customer unavailable after delivery attempts
Incorrect phone number
Customer unreachable
Pincode/serviceability issue
COD refusal
Delivery restrictions
Other courier-related circumstances

If a shipment is returned to origin, Niyo Jewelle may contact the customer regarding re-shipment, cancellation, or other applicable resolution.

For customer-caused RTOs, additional shipping or re-shipping charges may apply where permitted and communicated to the customer.

Any refund will be processed in accordance with Niyo Jewelle's Return & Refund Policy and applicable law.

17. RE-SHIPPING

If an order needs to be re-shipped because of circumstances attributable to the customer, including an incorrect or incomplete address or repeated failed delivery attempts, additional shipping charges may apply.

Niyo Jewelle will communicate any applicable charges before proceeding with re-shipment.

Where the issue is attributable to Niyo Jewelle or the logistics provider, Niyo Jewelle will evaluate the matter and determine the appropriate resolution.

18. DELIVERY DELAYS BEYOND OUR CONTROL

Delivery may be delayed due to circumstances beyond Niyo Jewelle's reasonable control, including:

Severe weather
Floods
Natural disasters
Strikes
Transportation disruption
Public disturbances
Government restrictions
Security restrictions
Technical failures
Courier operational disruptions
Force majeure events
Other unforeseen circumstances

Niyo Jewelle will make reasonable efforts to assist customers in tracking and resolving such delays.

19. INTERNATIONAL SHIPPING

Unless expressly stated otherwise on the website, Niyo Jewelle does not guarantee international shipping availability.

If international shipping is introduced, separate terms may apply regarding:

Customs
Import duties
Taxes
Documentation
Restricted items
International courier charges
Customs clearance
Delivery timelines
Country-specific regulations

Customers will be responsible for complying with applicable laws and requirements of the destination country, subject to applicable law.

20. SHIPPING AND RETURNS

Shipping and delivery terms should be read together with the Niyo Jewelle Return & Refund Policy.

A shipping delay does not automatically constitute a product defect or establish eligibility for a refund.

Return eligibility will be determined according to the applicable Return & Refund Policy and mandatory consumer rights under applicable Indian law.

21. CUSTOMER RESPONSIBILITY

Customers are responsible for:

Providing accurate delivery information
Providing an active contact number
Being available to receive high-value shipments where required
Following reasonable delivery verification procedures
Inspecting packages upon delivery
Retaining relevant packaging and documentation
Reporting delivery problems promptly

22. SHIPPING PARTNER LIMITATION

Shiprocket acts as a shipping aggregation/logistics technology platform used by Niyo Jewelle to manage eligible shipments.

The physical delivery of a shipment may be performed by an independent courier or logistics provider selected through the applicable shipping arrangement.

Niyo Jewelle will make reasonable efforts to coordinate shipment issues with the relevant logistics providers.

Nothing in this policy limits any rights or remedies available to customers under applicable Indian law.

23. POLICY CHANGES

Niyo Jewelle may update this Shipping & Delivery Policy from time to time to reflect changes in:

Shipping partners
Courier services
Delivery procedures
Business operations
Applicable laws
Technology
Logistics arrangements

The updated policy will be published on the website with a revised "Last Updated" date.

24. CONTACT INFORMATION

Niyo Jewelle
Customer-facing trade/brand name of Niyo Jewell

Customer Support:
support@niyojewelle.com

General Enquiries:
info@niyojewelle.com

Business & Official Communication:
contact@niyojewelle.com

General Email:
niyojewelle@gmail.com

Physical Address:
Shop No. 4, Daga Complex
Near Sarafa Bhawan, Halwai Lane
Sadar Bazar
Raipur, Chhattisgarh – 492001
India

Phone: Not provided

COPYRIGHT NOTICE

Niyo Jewelle is the customer-facing trade/brand name of Niyo Jewell.