Refund policy

Return & Refund Policy

Last Updated: 12 October 2026

At Niyo Jewelle, we want you to be completely satisfied with your purchase. Because jewellery is a high-value and carefully crafted product, we follow specific procedures to ensure the safety and authenticity of every item returned to us.

Please read this Return & Refund Policy carefully before placing your order.

1. Return Eligibility

We accept eligible returns within 30 days from the date your order is delivered, subject to the conditions described below.

To be eligible for a return, the jewellery must:

  • Be unused and unworn.

  • Be in the same condition in which it was received.

  • Not have been resized, altered, engraved, repaired, polished, or otherwise modified after delivery.

  • Not show signs of wear, scratches, damage, or misuse.

  • Include the original packaging, product tags, certificates, if applicable, and other accessories supplied with the product.

  • Include the original invoice, order details, or other valid proof of purchase.

  • Retain all applicable product identification, hallmark and/or HUID-related identification associated with the jewellery.

For security and verification purposes, returned jewellery may be inspected and verified before a return or refund is approved.

2. How to Request a Return

To request a return, please contact our support team at:

support@niyojewelle.com

Please include:

  • Order number

  • Customer name

  • Product name

  • Reason for return

  • Photographs/videos of the product, where requested

A return request must be approved by Niyo Jewelle before the product is shipped back.

Products returned without prior approval or return instructions may be refused or sent back to the customer.

Once your return request is approved, we will provide the applicable return instructions and pickup/shipping details.

3. Jewellery-Specific Return Conditions

Because jewellery is a valuable product, all returned items are subject to inspection.

A return may be rejected if the product:

  • Has been worn or used.

  • Has scratches, dents, stains, deformation, or other signs of use.

  • Has been resized, altered, engraved, repaired, polished, or modified.

  • Has missing stones, components, tags, certificates, packaging, or accessories supplied with the order.

  • Shows evidence of tampering or damage after delivery.

  • Does not correspond with the product originally supplied by Niyo Jewelle.

  • Has had its identifying marks, tags, hallmark-related identification, or other product identifiers tampered with or removed.

Where applicable, the returned product may undergo quality, weight, purity, authenticity, and product-identification checks before a refund is processed.

4. Customised, Personalised and Altered Jewellery

Custom-made, personalised, engraved, resized, altered, or specially manufactured jewellery may not be eligible for return or refund because such products are made specifically according to the customer's requirements.

Before placing an order for a customised or personalised product, please contact us if you have any questions regarding its return eligibility.

This exclusion does not affect any rights available to customers in relation to products that are defective, damaged, incorrectly supplied, or otherwise not as described, subject to applicable law.

5. Damaged, Defective or Incorrect Products

Please inspect your order immediately after delivery.

If you receive:

  • A damaged product;

  • A defective product;

  • The wrong product;

  • A product with a missing component; or

  • A product that materially differs from what you ordered,

please contact us at support@niyojewelle.com as soon as possible, preferably within 48 hours of delivery.

Please provide your order number and clear photographs/videos of the package and product so that we can investigate the issue.

Where appropriate, we may arrange a replacement, repair, return, refund, or another suitable resolution in accordance with applicable law and our assessment of the issue.

6. Packaging and Delivery Damage

For high-value jewellery orders, we recommend recording an unboxing video immediately upon receiving the package.

If the outer package appears damaged, tampered with, or opened at the time of delivery, please document the condition of the package and contact us immediately.

An unboxing video or photographs may assist us in investigating a delivery-related dispute, although the availability of such evidence will not by itself determine your statutory rights.

7. Return Shipping

For an approved return due to a defective, damaged, incorrect, or incorrectly fulfilled product, Niyo Jewelle will arrange or bear the applicable return shipping cost, subject to verification of the issue.

For returns made for reasons such as change of mind, incorrect selection, or other customer-initiated reasons, the applicable return shipping charges, if any, will be communicated to the customer before the return is processed.

We will not ask customers to pay return shipping for products that are defective or incorrectly supplied where the issue is attributable to Niyo Jewelle, subject to applicable law.

8. Return Inspection

After we receive the returned product, our team will inspect it to verify:

  • Product condition

  • Product identity

  • Weight and applicable specifications

  • Purity, where applicable

  • Hallmark/HUID-related identification, where applicable

  • Included accessories and certificates

  • Packaging and tags

  • Signs of wear, alteration, damage, or tampering

The return will be approved only after the product passes the applicable inspection.

If the returned product does not satisfy the return conditions, we may reject the return and return the product to the customer.

9. Refunds

Once your returned product has been received and successfully inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be processed to the original payment method, subject to the payment provider's processing timelines.

We aim to initiate approved refunds within 10 business days after completion of the return inspection.

The time taken for the amount to appear in your bank account, card, UPI account, or other payment method may vary depending on your bank or payment service provider.

If you have not received your refund after the applicable processing period, please contact us at:

support@niyojewelle.com

10. COD Orders

For Cash on Delivery (COD) orders, refunds cannot be provided in cash by the delivery executive.

Where a refund is approved for a COD order, we may request the customer's bank account, UPI, or other appropriate payment details required to process the refund.

Customers are responsible for providing accurate payment details.

11. Exchanges

If you wish to exchange an eligible product for another product, please contact us at support@niyojewelle.com before sending the item back.

An exchange is subject to:

  • Product availability;

  • Return eligibility;

  • Successful inspection of the returned product; and

  • Any difference in product price, taxes, shipping charges, or other applicable charges.

If the requested replacement product is unavailable, we may offer a refund or another suitable resolution.

Customised, personalised, engraved, resized, or altered products may not be eligible for exchange.

12. Sale and Promotional Products

Products purchased during a sale or promotional campaign may have specific return or exchange conditions.

Any product-specific return restrictions displayed on the product page, offer terms, or at checkout will apply, subject to applicable consumer rights and law.

13. Non-Returnable Products

Unless otherwise required under applicable law, the following products may not be eligible for return:

  • Custom-made jewellery;

  • Personalised or engraved jewellery;

  • Jewellery resized or altered at the customer's request;

  • Products that have been worn or used;

  • Products damaged after delivery due to misuse, accident, improper handling, or alteration;

  • Products returned without required product identification, tags, certificates, or accessories where these are necessary for verification;

  • Gift cards, where applicable.

This list does not limit a customer's rights in relation to defective, damaged, incorrectly supplied, or misrepresented products.

14. Hallmarked Jewellery and HUID

Where applicable, jewellery sold by Niyo Jewelle may carry the relevant hallmark and identification details.

For hallmarked jewellery, applicable product information such as purity/fineness and HUID-related details may be recorded on the invoice or associated documentation.

Returned hallmarked jewellery must retain its applicable product identification and must not have been altered, tampered with, or modified after delivery.

Any applicable hallmark/HUID information will be verified during the return inspection.

15. Refund Deductions

Where a refund is approved, any deduction will be communicated to the customer where applicable and will be made only in accordance with the applicable return terms and law.

No arbitrary deduction will be made from a refund.

16. Cancellation Before Shipment

If you wish to cancel an order, please contact us as soon as possible at support@niyojewelle.com.

We will try to accommodate cancellation requests received before the order is shipped.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

Customised or personalised orders may not be cancellable once production has commenced.

17. Orders That Cannot Be Delivered

If an order cannot be delivered because of an incorrect or incomplete address, repeated delivery attempts being unsuccessful, refusal to accept the package, or other circumstances attributable to the customer, additional shipping or return-to-origin charges may apply where permitted.

For high-value jewellery orders, we may contact the customer to verify delivery details before dispatch.

18. Fraud Prevention and Verification

Because jewellery is a high-value product, Niyo Jewelle reserves the right to carry out reasonable verification procedures for returns, refunds, cancellations, and exchanges.

We may request additional information or documentation where necessary to verify the order, customer, product, or return.

This process is intended to protect both customers and Niyo Jewelle against fraud, product substitution, tampering, and unauthorised returns.

19. Statutory Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any rights or remedies available to consumers under applicable Indian laws and regulations.

Where a product is defective, damaged, incorrectly supplied, or otherwise fails to conform to applicable requirements, Niyo Jewelle will address the matter in accordance with applicable law.

20. Contact Us

For return, refund, exchange, cancellation, or product-related questions, please contact us using the appropriate email address below:

Niyo Jewelle
Shop No.: 4, Daga Complex
Landmark: Near Sarafa Bhawan, Halwai Lane
Area: Sadar Bazar
City: Raipur
State: Chhattisgarh, India

Customer Support

support@niyojewelle.com
For returns, refunds, exchanges, damaged products, order issues, and customer support.

General Enquiries

info@niyojewelle.com
For general questions, product enquiries, and other non-support-related matters.

Business / Official Contact

contact@niyojewelle.com
For general business communication, partnerships, and official correspondence.

Please include your order number in all order-related correspondence so that we can assist you efficiently.

© 2026 Niyo Jewell. All rights reserved.

Niyo Jewelle is the customer-facing brand name of Niyo Jewell.