COLLECTIONS

Once your order ships, you'll receive a tracking number via email. Use this to monitor your delivery in real time.

Orders are processed within 1–2 business days. Delivery typically takes 5–7 business days depending on your location.

Yes. We accept returns and exchanges according to our return policy. Please ensure your jewellery is unworn and remains in its original packaging.

Store each piece separately in a dry pouch or box, put your jewellery on after perfumes, lotions and make-up, and wipe it gently with a soft jewellery cloth after wearing. See our Jewellery Care guide for more tips.

You can reach our team by email or through the contact form on our website. We're always happy to assist with your jewellery and order enquiries.

Yes. Niyo Jewellé pieces are presented with considered packaging, making them ready for gifting. Personalised gift options may also be available.

If you need to make a change or cancel your order, please contact us as soon as possible. Once an order has entered processing, changes may no longer be possible.

Only silver jewellery bought from Niyo Jewellé can be traded in. Submit a request on The Silver Circle page with your Niyo order number and the approximate weight. We arrange an insured doorstep pickup, check and weigh every piece, and credit the approved value to your account as store credit.

Your silver is valued at the live silver resale rate shown on The Silver Circle page, multiplied by the weight confirmed at inspection. A small flat pickup and inspection fee, shown on the resale page, is deducted from the payout.

Trade-in value is paid as Niyo Jewellé store credit. It is added to your customer account once inspection is complete and can be used at checkout on your next purchase.

Silver naturally reacts with air and moisture, so some darkening over time is normal. Wear your pieces often, store them in an airtight pouch, remove them before bathing, swimming or exercising, and polish gently with a soft silver cloth. Avoid harsh chemicals and abrasive cleaners.