Privacy Policy

Last Updated: 12 October 2026

Niyo Jewelle ("Niyo Jewelle", "we", "us", or "our") operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (collectively, the "Services").

Our Services are hosted and powered by Shopify, which enables us to provide our online store and related Services to you.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit, use, browse, create an account, place an order, make a purchase, or otherwise communicate with us through our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not use our Services.

This Privacy Policy should be read together with our Terms of Service, Return & Refund Policy, Shipping Policy, and other applicable policies published on our website.

1. Personal Information We Collect

When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with Niyo Jewelle, we may collect the following categories of information:

Contact Information

This may include:

• Full name

• Billing address

• Shipping address

• Phone number

• Email address

• Delivery and contact details

Account Information

If you create an account with us, we may collect:

• Account name

• Email address

• Password or authentication information

• Account preferences

• Saved addresses

• Wishlist or other account preferences

Order and Transaction Information

When you purchase from us, we may collect information relating to:

• Products purchased

• Products added to cart

• Products added to wishlist

• Order number

• Order date

• Order value

• Billing information

• Shipping information

• Returns, exchanges, cancellations, and refunds

• Transaction status

• Payment method

• Applicable discounts and promotional information

Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method used, payment providers may process information such as:

• Payment card details

• UPI details

• Bank or financial account information

• Transaction information

• Payment confirmation

• Payment reference numbers

Niyo Jewelle generally does not directly store complete payment card details. Payment information may be processed and stored by our authorised payment service providers in accordance with their respective privacy policies and security practices.

Communications

If you contact us, we may collect information contained in your communication, including:

• Customer support requests

• Emails

• Return or refund requests

• Product enquiries

• Complaints

• Feedback

• Other communications you voluntarily provide

Device and Technical Information

When you visit our website, certain information may automatically be collected, including:

• IP address

• Browser type

• Device type

• Operating system

• Network information

• Language preferences

• Approximate location information derived from technical data

• Unique device or browser identifiers

Usage Information

We may collect information about how you interact with our website, including:

• Pages visited

• Products viewed

• Search activity

• Links clicked

• Shopping-cart activity

• Session information

• Date and time of website activity

• Referring websites

• Website interactions

We may use cookies and similar technologies to collect some of this information.

2. How We Collect Personal Information

We may collect personal information from the following sources:

Directly From You

For example, when you:

• Create an account;

• Place an order;

• Subscribe to communications;

• Contact customer support;

• Submit a return, refund, exchange, or cancellation request;

• Participate in a promotion;

• Submit a review or feedback; or

• Otherwise provide information to us.

Automatically Through Our Services

Information may be collected automatically when you browse or use our website through cookies, pixels, log files, analytics tools, and similar technologies.

From Service Providers

We may receive information from third-party service providers that help us operate our business, such as:

• Shopify;

• Payment processors;

• Shipping and logistics providers;

• Customer-support providers;

• Analytics providers;

• Marketing and advertising providers;

• Technology and hosting providers.

From Other Third Parties

We may receive information from business partners, advertising partners, social-media platforms, or other third parties where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Managing Our Services

We use your information to:

• Process and fulfil orders;

• Process payments;

• Arrange shipping and delivery;

• Provide order tracking;

• Process returns, refunds, exchanges, and cancellations;

• Maintain customer accounts;

• Save preferences where you choose to provide them;

• Provide customer support;

• Manage our website and online store;

• Improve our products and Services;

• Provide product recommendations and a personalised shopping experience.

Marketing and Advertising

Where permitted by applicable law and based on your preferences, we may use your information to:

• Send promotional emails;

• Send marketing communications;

• Provide information about new products;

• Notify you about offers and promotions;

• Measure the effectiveness of marketing campaigns;

• Display relevant advertisements.

You may opt out of promotional communications at any time by using the unsubscribe option included in our marketing emails or by contacting us.

We will continue to send essential transactional communications where necessary, such as order confirmations, shipping updates, account notifications, and important service-related communications.

Security and Fraud Prevention

We may use personal information to:

• Verify transactions;

• Prevent fraud;

• Detect suspicious activity;

• Protect our customers;

• Protect our website and systems;

• Investigate potentially fraudulent or unlawful activity;

• Prevent unauthorised access;

• Maintain the security of our Services.

Because Niyo Jewelle sells jewellery and other potentially high-value products, additional verification may be required for certain orders, returns, refunds, or transactions.

Communication

We may use your information to:

• Respond to enquiries;

• Provide customer support;

• Respond to complaints;

• Provide information about your orders;

• Communicate regarding returns and refunds;

• Maintain our customer relationship.

Legal and Regulatory Requirements

We may process or disclose personal information where necessary to:

• Comply with applicable laws;

• Respond to lawful requests from government authorities;

• Comply with court orders or legal processes;

• Protect our legal rights;

• Investigate suspected violations;

• Resolve disputes;

• Enforce our terms and policies.

4. How We Share Personal Information

We may share personal information with trusted third parties where necessary to operate our business and provide the Services.

These may include:

Shopify

Our online store is hosted and powered by Shopify.

Shopify may collect and process information relating to your use of our store and Services.

For more information about how Shopify handles personal information, please review the Shopify Privacy Policy.

Payment Providers

We may share necessary information with payment processors to enable secure payment processing.

Shipping and Logistics Providers

We may provide relevant information, such as:

• Customer name

• Shipping address

• Phone number

• Order details

to shipping and logistics providers so that your order can be delivered.

Technology and Service Providers

We may work with third parties providing:

• Website technology

• Cloud services

• Analytics

• Customer support

• Email services

• Marketing services

• Security services

• Fraud prevention

• Order management

• Returns and fulfilment services

These providers may process personal information on our behalf where necessary to provide their services.

Marketing and Advertising Partners

Where permitted by law, we may work with marketing and advertising partners to help us promote Niyo Jewelle and measure advertising effectiveness.

These partners may collect information through cookies, pixels, and similar technologies according to their own privacy policies.

Legal and Business Transactions

We may disclose information when necessary to:

• Comply with legal obligations;

• Respond to government or law-enforcement requests;

• Protect our rights or property;

• Prevent fraud or security threats;

• Enforce our agreements;

• Participate in a merger, acquisition, restructuring, sale of assets, or similar business transaction.

We do not sell your personal information for money in the ordinary course of operating Niyo Jewelle.

5. Shopify and Third-Party Services

Our website is hosted on Shopify.

Information submitted through our store may be transmitted to and processed by Shopify and other service providers that support our Services.

Shopify and other third parties may process information in countries other than India, depending on the services they provide and their infrastructure.

For information about Shopify's privacy practices, please refer to Shopify's applicable privacy documentation.

You can review Shopify's consumer privacy information through Shopify's official website.

Third-party service providers used by Niyo Jewelle may have their own privacy policies. We encourage you to review those policies where appropriate.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies.

These technologies may be used to:

• Keep the website functioning;

• Remember preferences;

• Maintain shopping-cart functionality;

• Understand website usage;

• Improve website performance;

• Analyse customer behaviour;

• Personalise content;

• Measure advertising performance;

• Help prevent fraud.

You may be able to control cookies through your browser or device settings.

Disabling certain cookies may affect the functionality of some parts of our website.

7. Third-Party Websites and Links

Our Services may contain links to websites, applications, social-media platforms, payment providers, shipping providers, or other third-party services.

Niyo Jewelle does not control the privacy practices of third-party websites.

If you follow a link to a third-party website, we recommend reviewing its privacy policy and terms before providing personal information.

Niyo Jewelle is not responsible for the privacy, security, content, or practices of third-party websites or services.

8. Children's Privacy

Our Services are not intended for children who are below the applicable age of majority under relevant law.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, a parent or legal guardian may contact us using the contact information provided below.

If we become aware that we have collected personal information from a child in circumstances where such collection is not permitted, we will take appropriate steps to address the information in accordance with applicable law.

9. Security of Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure.

We therefore cannot guarantee absolute or perfect security.

You should also take reasonable precautions to protect your account credentials and should not share passwords or other account-access information with others.

If you believe your account or personal information has been compromised, please contact us promptly.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including where necessary to:

• Provide our Services;

• Complete transactions;

• Maintain business and accounting records;

• Comply with legal and regulatory obligations;

• Resolve disputes;

• Prevent fraud;

• Enforce agreements;

• Protect our legal rights.

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

11. Your Privacy Rights and Choices

Depending on applicable law and your location, you may have certain rights relating to your personal information.

These may include, where applicable:

Right to Access

You may request information about personal information we hold about you.

Right to Correction

You may request correction of inaccurate or incomplete personal information.

Right to Deletion

You may request deletion of personal information where permitted by applicable law.

Certain information may need to be retained to comply with legal, accounting, security, or other legitimate requirements.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent, subject to applicable legal requirements and limitations.

Marketing Preferences

You may opt out of promotional emails by using the unsubscribe link provided in our marketing communications.

You may also contact us using the information below to update your communication preferences.

Opting out of marketing communications does not prevent us from sending essential communications relating to orders, payments, deliveries, refunds, returns, accounts, security, or other necessary Services.

12. How to Exercise Your Rights

To make a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests to protect your information and prevent unauthorised access.

We will respond to valid requests within the timeframe required under applicable law.

13. Complaints and Grievances

If you have a complaint, concern, or question regarding how Niyo Jewelle handles your personal information, please contact us.

We will review and respond to your complaint in accordance with applicable law.

If you are not satisfied with our response, you may have additional rights available under applicable law, including the right to approach an appropriate regulatory or legal authority.

14. International Data Transfers

Some of our service providers, including Shopify and other technology providers, may process or store information outside India.

Where personal information is transferred outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and appropriate contractual, technical, and organisational safeguards.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business practices;

• Changes to our Services;

• Changes to technology;

• Changes to applicable laws or regulations;

• Changes to our privacy practices.

When we update this Privacy Policy, we will change the "Last Updated" date at the beginning of this policy.

We encourage you to review this page periodically for the latest information about our privacy practices.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a privacy-related complaint, please contact us.

Niyo Jewelle

Address:
Shop No. 4, Daga Complex
Near Sarafa Bhawan, Halwai Lane
Sadar Bazar
Raipur, Chhattisgarh – 492001
India

Customer Support

support@niyojewelle.com

For:

• Privacy-related customer questions

• Orders

• Returns

• Refunds

• Exchanges

• Customer support

General Enquiries

info@niyojewelle.com

For:

• General enquiries

• Product enquiries

• General customer information

Business / Official Contact

contact@niyojewelle.com

For:

• Business communication

• Partnerships

• Official correspondence

When contacting us regarding an order or privacy request, please provide sufficient information for us to identify your request while avoiding unnecessary disclosure of sensitive information.

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© 2026 Niyo Jewell. All rights reserved.

Niyo Jewelle is the customer-facing brand name of Niyo Jewell.