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Whether you have a question about a piece, need help choosing the perfect gift, or simply want to know more about Niyo Jewellé, our team is here to help.

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Complimentary shipping

On qualifying orders.

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Shop with confidence.

Easy returns

Simple and convenient returns.

Here to help

We're always happy to assist.

LET'S START A CONVERSATION

We're Here To Help.

We believe every interaction should feel as considered as the jewellery itself. Whether you're choosing a piece, need help with an order, or simply have a question, our team is here for you.

EMAIL support@niyojewelle.com

Send us your questions and our team will get back to you.

CUSTOMER CARE Here To Help

Our customer care team is available to assist with orders, products, delivery and more.

OUR RESPONSE

We typically respond within 3–4 business days.

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Our team typically responds within 3–4 business days.

NIYO CONCIERGE

Need A Little Help Choosing?

Choosing jewellery can be personal. If you're looking for something special, selecting a gift, or simply need guidance, our team is always happy to help you find a piece that feels right.

QUESTIONS, ANSWERED

Before You Reach Out

Once your order ships, you'll receive a tracking number via email. Use this to monitor your delivery in real time.
Orders are processed within 1–2 business days. Delivery typically takes 5–7 business days depending on your location.
Yes. We accept returns and exchanges within 30 days of delivery, provided the item is unworn and in its original packaging.
Store each piece separately in a dry pouch or box, put your jewellery on after perfumes, lotions and make-up, and wipe it gently with a soft jewellery cloth after wearing. See our Jewellery Care guide for more tips.
Reach us through the contact form on our website. Our team will be happy to assist you with your questions.
Yes. Every Niyo Jewellé order is presented in elegant packaging. Gift messages can also be included where available.
Please contact us as soon as possible. Once an order has entered processing, changes or cancellations may no longer be possible.
Only silver jewellery bought from Niyo Jewellé can be traded in. Submit a request on The Silver Circle page with your Niyo order number and the approximate weight. We arrange an insured doorstep pickup, check and weigh every piece, and credit the approved value to your account as store credit.
Your silver is valued at the live silver resale rate shown on The Silver Circle page, multiplied by the weight confirmed at inspection. A small flat pickup and inspection fee, shown on the resale page, is deducted from the payout.
Trade-in value is paid as Niyo Jewellé store credit. It is added to your customer account once inspection is complete and can be used at checkout on your next purchase.
Silver naturally reacts with air and moisture, so some darkening over time is normal. Wear your pieces often, store them in an airtight pouch, remove them before bathing, swimming or exercising, and polish gently with a soft silver cloth. Avoid harsh chemicals and abrasive cleaners.